Prevail Healthcare take every complaint and concern seriously and encourage anyone using our services to feel empowered enough to raise any concerns they may have. We aim to deal with any complaints and concerns as promptly as possible and find a solution to any issues raised to your satisfaction.
You can make a complaint via the link provided below which will take you to a form which you can fill out detailing your complaint or concern.
https://form.jotform.com/240214188566357
You can also contact us on the details below:
By email: complaints@prevailhealthcare.co.uk
By phone: 01603393515
Any further information:
If you are unsure on the process and procedure of making a complaint, please see below the image detailing the different stages in making a complaint or concern.
For more information about the complaints procedure please see the link to ‘CQC’s How to Complain About a Health or Social Care Service (May 2022)’, which is available on the CQC website: https://www.cqc.org.uk/contact-us/how-complain/complain-about-service-or-provider
We aim to deal with all complaints or concerns to your full satisfaction. However, if you are not satisfied with the outcome of your complaint or concern then you may refer your concerns to the Local Government Ombudsman and ask for the concern to be independently reviewed. Details below:
• Local Government and Social Care Ombudsman: Tel: 0300 061 0614 – Website:https://www.lgo.org.uk/contact-us#:~:text=Call%200300%20061%200614%20to,Tuesdays%2010am%20till%201pm=
Prevail Healthcare services are registered with, and regulated by, CQC and Care Inspectorate. You can contact our regulators directly with any complaint or concern you may have.
• Care Quality Commission – https://www.cqc.org.uk/contact-us/how-complain/complain-about-service-or-provider
• Care Inspectorate England – Care inspectorate